Quick Answer: Is There A Problem With Virgin Phone Lines?

How do I report a problem with Virgin Media?

You can report a loss of service or outage online, or give our friendly team a call on 150 from your Virgin Media home phone or mobile, or on 0345 454 1111 * from any phone..

Can I have two virgin routers?

Just to complete, although you can physically use a splitter and connect two modems only one modem can be connected to the Internet\Virgin at one as its MAC address is tied to the your broadband subscription.

Do I need a landline anymore?

Standard ADSL broadband, for example, is widely available to 99% of UK homes as is delivered via Openreach’s network of copper telephone wires. Since ADSL broadband is delivered via a phone line, you’ll need a landline in order to access the internet, even if you don’t want or need one for calls.

What do I do if my WiFi is connected but no Internet access?

To solve these potential router issues, you can try the following:Restart your router – it’s actually been recommended by the FBI recently. … Update your router firmware.Check the WAN Internet cable that plugs into the router – that might be damaged or… not plugged in.More items…•

How can I get out of my Virgin Media contract without paying?

‘ If you are a Virgin customer and you are out of contract, you’re free to leave at any point and just need to give 30 days’ notice. As the most competitive prices are usually reserved for new customers, you are likely to get a better deal if you switch to a new provider.

How do I report a fault on my Virgin landline?

Call Virgin Media on 150 from your Virgin Media home phone, or on 0345 454 1111 from any other phone (calls are chargeable).

How do I report a landline phone not working?

Just call 0800 800 151 and quote ‘Landline fault’ when asked how we can help you today. Make sure you phone from a different number so that we can test your line whilst you’re on the phone to us. If there’s a fault found an engineer will be arranged with you to fix it and this will be confirmed on the call.

Why does my Virgin WIFI keep disconnecting?

Re: Wifi Keeps Disconnecting You may be as well refining your Wi-Fi management, it might not fix your problem but will certainly help keeping track of your Wi-Fi frequencies. Log in to the Hub. Advanced Settings > Wireless Signal > click ‘Disable Channel Optimization’ > Click ‘Apply Changes’.

How can I tell if my router is not working?

To test if your router is working, try to ping one computer using another computer in the same network. You should be able to do this if the router is working properly. Your computer’s firewall must be disabled as well. To learn more on how to check the computer’s connectivity with the router, click here.

How much is it to cancel Virgin Media?

Cancelling Virgin Media broadband and TV at the same time If you have both Virgin Media broadband and TV in a bundle, it’s double trouble. Cancelling your services means paying a ‘disconnection’ fee of 80-100% of what remains on your contract including both services.

Do you have to send your Virgin box back?

Do I need to return my Virgin Media Wi-Fi router or TV box? Virgin Media loans you the equipment for the term of your contract. Depending on how long that has been and how old the router or TV box is, they may or may not require it back. They will notify you and send prepaid packaging for any returns of equipment.

Can I cancel Virgin phone line?

If you need to talk to us give our team a call on 150 from your Virgin Media phone or mobile, or 0345 454 1111 * from any other phone. *For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts.

Why is my internet not working?

If the Internet works fine on other devices, the problem lies with your device and its WiFi adapter. On the other hand, if the Internet doesn’t work on other devices too, then the problem is most likely with the router or the Internet connection itself. … If your router and modem are separate, restart both.

How do I fix my virgin WiFi?

Top tips to improve WiFi Top tips to improve WiFiFind the best place for the Hub making sure it’s kept out in the open and in the upright position.Reboot the Hub by turning it on and off again.More items…

Can you get Internet for free?

The FCC Lifeline program can provide reduced-cost or even free internet access. You can go to the Lifeline Support site to check your eligibility and to apply to the program. You can also check out our in-depth analysis of government programs for free and low-cost internet.

How do I get my modem back online?

To reboot your modem and your WiFi router:Unplug the power cord from the back of the modem and remove any batteries.Unplug the power cord from the WiFi router.Wait 60 seconds, and then reinsert any batteries and reconnect power to the modem.Wait at least two minutes to allow the modem to power up.More items…

Is there a problem with Virgin in my area?

Virgin Media has a dedicated web page where you can find out if there are any problems in your area. Click here to visit the My Virgin service update website. To find out if there are problems in your area, enter your postcode.

Does Virgin Media have a live chat?

Chat is available from to , to . *For call costs to our team from a Virgin Media home phone, visit virginmedia.com/callcosts.

Why does my Virgin WIFI keep dropping out?

WiFi can drop out for multiple reasons and sometimes can be hard to pin point. … Wifi could be dropping because of range, interference, intelligent/smart wifi switching, or your actual internet connection could be dropping because of low power from the street cabinet, loose connections, faulty hub, damaged cables.

Can I cancel my landline and still have Internet?

Can I keep my internet if I cancel my landline service? No, of course not. Your broadband is delivered through your landline. You can of course cancel the landline and start a new mobile internet connection with another provider, but it will cost more and be slower.

Does Virgin need a phone line?

Virgin Media broadband Virgin Media (www.virginmedia.com) is the only major provider in the UK able to offer broadband that doesn’t need a phone line. Since it has its own fibre network separate from BT’s, it can bring a broadband connection to your home directly – completely eliminating the need for a landline.